Name
How to Handle the Difficult Client
Date & Time
Wednesday, July 31, 2019, 3:45 PM - 4:45 PM
Kristen Gann Brenda Lopes
Description
Serving happy clients is enjoyable for those in a legal service role.  However, helping those who are not so happy can be stressful, demotivating, and costly to a law practice.  This course will outline the several types of difficult clients. We will give you tools to build rapport, set manageable expectations, work through problems, and manage stress.
Sessions
Kristen Gann and Brenda Lopes
Course Level
Getting Started
Course Focus
Trusts & Estates