The first contact you make with a potential client can be the difference between creating life-long customers...or educating the caller for your competition. Learn some best practices around conducting the initial client call so you can maximize the number of appointments made, minimize the tire-kickers, and be the first step in increasing your firm's bottom line. In this class, we'll discuss the best way to answer calls, how to deal with substantive legal questions, and how to explain your pricing structure without committing to a specific fee.